How To Defuse Potential Violence
Social Service Workers, Health Care Professionals, Librarians, Human Resource Personnel - any professional who comes in contact with dissatisfied or angry people - will benefit from this program. Participants learn skills to manage a "moment of conflict" to prevent an escalation to violence.
Available as a training workshop or a one-hour talk.
Instruction Options Include:
- Prevention Skills
Developing effective prevention skills puts you at less risk for workplace violence and will make you better prepared to deal with situations that arise. Participants learn strategies for workplace interactions. Home visit/fieldwork safety are covered for staff who work outside the office.
- Assessment Skills
Assessing the individual confronting you is an important first step to choosing an effective de-escalation strategy. Knowing the common precursor signs of escalating violence will help participants be prepared.
- Communication Skills
Effective use of verbal and non-verbal communication skills is the key to preventing volatile situations from becoming physically dangerous. Learn to build rapport and prevent violence from erupting.
- Eye Contact and Body Language
Know the do's and don'ts of eye contact and body language. Understand how to use this information to de-escalate volatile encounters.
- Personal Safety Skills
Practice your skills for non-aggressive shielding and escaping.
- Organizational Response
Learn the components of an effective organizational response to the threat of violence in the workplace. Teamwork can make a major difference in your effectiveness in dealing with potentially violent conflict.